Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What materials do you use for your products?
At Atelier PEGAI, we exclusively use premium full-grain leather sourced from top-tier tanneries. Our hardware is crafted from high-quality metals to ensure durability and a timeless aesthetic.
How long does shipping take?
Standard domestic orders typically arrive within 3-7 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order departs our workshop.
Can I return or exchange my item?
Yes, we offer a 30-day return policy for unused items in their original packaging. Please note that personalized or custom-embossed items are final sale and cannot be returned.
Do you offer international shipping?
We ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific country and preferred shipping method.
How should I care for my leather product?
We recommend applying a high-quality leather conditioner every 3-6 months. Avoid prolonged exposure to direct sunlight and moisture to maintain the leather's natural oils and patina.
Are your products handmade?
Every piece at Atelier PEGAI is meticulously handcrafted by our skilled artisans. We pride ourselves on traditional leatherworking techniques that ensure each item is unique and built to last.